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CCA has release their regional schedule for taxpayer assistance for this upcoming tax season.
Days that are indicated as “walk in” are open call. Taxpayers will arrive, sign in, and will be assisted in the order that you arrive. For those dates indicated as “by appointment only”, taxpayers will need to call to schedule an appointment starting 2/1/2020. To schedule an appointment, after 2/1/2020, please call 216-857-7382. No walk ins will be assisted at these events. For these events please bring all applicable earnings including W-2s, Federal Returns, and gambling/lottery winnings in addition to estimated income payment documents, proof of residency (if part year).
For any taxpayer who cannot attend the taxpayer assistance events, and still needs help with their 2019 tax filing, please call CCA’s Call Center at 1-216-664-2070 (staff will guide you on how to complete forms or send information directly to CCA for staff to prepare the return); or to visit CCA’s website for forms / online payments and filing / fillable tax forms at www.ccatax.ci.cleveland.oh.us.